Privacy Policy

DRAFT — this policy is a structural skeleton. It must be completed with real details ([bracketed] items) and reviewed by someone qualified before the site collects live enquiries (UK GDPR).

Last updated: [DATE TBC]

1. Who we are

PIXL is a trading name of JGFM Ltd (company no. 16713801), registered office 3 Greengates, Cardale Park, Harrogate, HG3 1GY. JGFM Ltd is the data controller for personal data collected through this website. Contact: hello@bypixl.co.uk.

2. What we collect

When you submit the enquiry form we collect the information you give us:

A name or company name
Your contact name, email address and phone number
The service you're enquiring about and the details you enter into its estimator (for example vehicle size, glass area, film type)
The free-text description of your project, and any files you attach

Our hosting provider also processes standard server logs (IP address, browser, pages requested) for security and reliability. [ANALYTICS / COOKIES TBC] — the site ships with no analytics or non-essential cookies; update this section if any are added.

3. Why we use it, and our lawful basis

We use your enquiry to respond to you, prepare a quote, and — if you go ahead — deliver the work. Our lawful basis is legitimate interests (responding to a business enquiry you initiated) and, where relevant, steps prior to entering a contract. [CONFIRM BASIS WITH REVIEWER]

4. Who we share it with

We use a small number of processors to run the business:

ServiceM8 — our job-management system; your enquiry is stored there as a lead for a person to review
Our email provider — to notify the team and reply to you
Hostinger — our website host
[ANY OTHER SUB-PROCESSORS TBC]

We do not sell your data or use it for advertising.

5. How long we keep it

[RETENTION PERIOD TBC] — e.g. enquiries that don't become projects are deleted after a set period; project records are kept for as long as needed for the work and legal/accounting requirements.

6. Your rights

Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it, restrict or object to its use, or provide it in a portable format. Email hello@bypixl.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Changes

We'll update this page if our practices change and revise the date at the top.